Terms of Service

Last updated: March 31, 2025

Welcome to Zennovid. These Terms of Service ("Terms") govern your access to and use of our website, www.zennovid.com, and any products or services offered by Zennovid LLC ("Zennovid," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility & Use
You must be at least 18 years old or, if you are under 18, you must have the explicit consent and supervision of a parent or legal guardian to use our services. Parents or guardians who permit their children to use the site are responsible for monitoring and supervising that use.

You agree to use the website lawfully and responsibly. Any misuse—including attempting to breach security, disrupt service, or use the site for unlawful or harmful activities—is strictly prohibited.

2. User Accounts
Users may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

Zennovid reserves the right to terminate accounts for any reason, including violations of these Terms.

3. Products, Orders & Pricing
We strive to provide accurate product descriptions and pricing. However, we reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or unavailability.

If an order is flagged for review due to suspected fraud or other issues, we may contact you for additional verification before processing the order.

4. Shipping, Returns & Refunds
Orders are shipped within the timeframe listed at checkout. We accept returns of unopened and unused products within 14 days of delivery. Shipping costs are non-refundable unless the return is due to an error on our part.

For full details, please refer to our Refund & Return Policy.

5. Product Use & Medical Disclaimer
Our flagship product, VNue Seal Protective Cream for Her, is made with natural ingredients to support intimate wellness. However, results may vary.

This product and the content on our website are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice. Always consult a healthcare provider before use, especially if you are pregnant, nursing, or have known allergies.

6. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. You can review it here: https://www.zennovid.com/pages/privacy-policy

7. Intellectual Property
All content on www.zennovid.com, including text, graphics, product images, branding, and design elements, is owned by Zennovid LLC (or its licensors) and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

8. User-Generated Content
If you post reviews, comments, or any content to the site, you grant Zennovid a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content.

You are solely responsible for any content you post. We reserve the right to remove or moderate content at our discretion, particularly if it is offensive, misleading, unlawful, infringes on intellectual property, or violates these Terms.

9. Prohibited Conduct
Users may not:

  • Use the website for any unlawful purpose

  • Upload viruses or harmful code

  • Attempt to breach the website’s security

  • Spam, scrape, or harvest data from the site

  • Impersonate any person or entity

10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of these external sites.

11. Accessibility
We are committed to providing a website that is accessible to as many users as possible. If you experience difficulty accessing content, please contact us at hello@zennovid.com so we can assist you.

12. International Users
If you access this site from outside the United States, you are responsible for compliance with local laws. Zennovid makes no representations that our content or products are appropriate or available for use in other locations.

13. Warranty Disclaimer
Zennovid products and services are provided "as is" and "as available." We make no warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, except as required by law.

14. Limitation of Liability
To the fullest extent permitted by law, Zennovid shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the product or service in question.

15. Indemnification
You agree to indemnify and hold harmless Zennovid, its affiliates, employees, and agents from any claims, damages, or losses arising from your use of the site or violation of these Terms.

16. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

17. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the website after changes have been posted constitutes your acceptance of the new terms.

18. Contact Us
For questions or concerns regarding these Terms, please contact us at: hello@zennovid.com