Privacy Policy

Effective Date: March 31, 2025

Zennovid LLC (“Zennovid,” “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, and share your information when you visit www.zennovid.com or interact with our products and services. This Policy applies to both online and offline collection of personal information. By using our services, you agree to the terms outlined in this Policy. If you don't agree, please don't use our services.

1. Information We Collect

a. Information You Provide Directly
We may collect personal information you provide when you:

  • Create an account

  • Make a purchase (e.g., name, email, shipping/billing address, phone number, payment details)

  • Subscribe to our newsletter

  • Participate in surveys, promotions, or reviews

  • Contact customer support

b. Information We Collect Automatically
We, and third-party providers (like Google Analytics), may collect information via cookies, pixels, and other technologies, including:

  • IP address, browser type, and device data

  • Pages visited, time on site, referring URLs

  • General location based on IP

  • Interaction and clickstream data

See our Cookie Policy for more details: https://zennovid.com/pages/cookie-policy

c. Information from Social Media or Third-Party Platforms
If you log in or engage via social media (e.g., Facebook, Instagram), we may receive information such as your name, profile data, and interaction metrics, depending on your privacy settings.

2. How We Use Your Information
We use your personal information for purposes including:

  • To process transactions (e.g., fulfilling orders and processing payments)

  • To provide customer support (e.g., responding to questions or managing returns)

  • To communicate with you (e.g., sending order updates or promotional emails)

  • To personalize your experience (e.g., showing relevant product recommendations)

  • To improve our services (e.g., analyzing usage to fix issues or launch new features)

  • To prevent fraud and ensure security (e.g., monitoring for suspicious activity)

  • To comply with legal obligations (e.g., tax reporting and regulatory compliance)

Legal Basis for Processing (EU/EEA Users):

  • Contractual necessity – to fulfill orders and manage your account

  • Consent – for marketing and optional communications

  • Legal obligations – for compliance with laws

  • Legitimate interests – for business improvement, fraud prevention, and site optimization, where these don’t override your rights

3. Data Retention
We retain your data only as long as needed for the purposes for which it was collected:

  • Account and profile info: While the account is active + 2 years

  • Order/payment data: 7 years for accounting and tax purposes

  • Customer support tickets: 3 years from last contact

  • Newsletter subscription: Until you unsubscribe or request deletion

  • Website analytics: 24 months (anonymized where applicable)

4. How We Share Information
We may share information with:

  • Service providers: Payment processors, shipping services, email and marketing platforms

  • Affiliates or subsidiaries within our corporate family

  • Government/law enforcement when legally required or necessary to protect rights, privacy, or safety

  • Business transfers, such as mergers or acquisitions

  • Marketing platforms (e.g., Google Ads, Facebook)

  • With your consent, such as for testimonials or referrals

We do not sell your personal information in exchange for money.

5. Cookies and Tracking Technologies
We use cookies and similar tools to understand usage and personalize content. You can manage your preferences via your browser settings or by reviewing our Cookie Policy: https://zennovid.com/pages/cookie-policy

6. Analytics and Tailored Advertising
We partner with services like Google Analytics and Facebook Pixel to analyze behavior and serve relevant ads. You may opt out via:

7. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

8. Security
We use physical, administrative, and technical safeguards to protect your personal information. While we take precautions, no system is 100% secure. Please protect your credentials and contact us immediately if you suspect unauthorized access.

9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If we learn we’ve collected such data, we will delete it as required. Users under the legal age of majority should only use the services with guardian permission.

10. International Data Transfers
Zennovid operates in the United States. If you access our services from outside the U.S., your data may be transferred and processed here.

For EU/EEA users: We rely on GDPR-approved safeguards such as Standard Contractual Clauses (SCCs). Learn more: https://commission.europa.eu/about/departments-and-executive-agencies/data-protection-officer_en

11. Your Rights and Choices
You may:

  • Access or correct your information

  • Request deletion or deactivation of your account

  • Opt out of marketing emails or SMS

  • Manage cookie and tracking preferences

To make any of these requests, contact us at hello@zennovid.com. We may verify your identity before processing requests and retain information where legally required.

12. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

13. Platform Hosting (Shopify)
Our website is hosted by Shopify, which powers our store and manages transactions. Your information is stored securely on Shopify’s servers and protected through their security standards.

14. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here. Continued use of our services constitutes your acceptance of the revised Policy.

15. Contact Information
If you have questions or need to submit a privacy request, contact us:
Email: hello@zennovid.com
Mail: Zennovid LLC, 209 Lloyd Street #380, Carrboro, NC 27510

Supplemental Privacy Notice for California Residents (CCPA)

If you are a California resident, this section explains your rights under the California Consumer Privacy Act (CCPA).

Categories of Personal Information We Collect:

  • Identifiers: Name, email, address, IP, phone number

  • Commercial Info: Purchase history, viewed products

  • Financial Data: Credit/debit card info

  • Internet Activity: Browsing data, cookies

  • Geolocation: Approximate location via IP

  • Sensory Data: Customer service call recordings (if applicable)

  • Inferences: Shopping preferences

Sources of Information:

  • Directly from you

  • Through use of our services

  • Service providers (e.g., payment, email)

  • Marketing and analytics partners

  • Social media integrations

Purposes of Use:

  • Fulfill orders and process transactions

  • Provide customer support

  • Send marketing or service communications

  • Detect and prevent fraud

  • Improve and personalize services

  • Audit interactions and ensure functionality

  • Identify and fix bugs

  • Tailor displayed content

Disclosure of Information:
We may share data with:

  • Payment processors

  • Hosting providers

  • Marketing platforms

  • Affiliates and service providers

We do not sell personal data in exchange for money.

Your Rights Under CCPA:

  • Right to Know: Request details of what personal data we collect, use, and share

  • Right to Delete: Request deletion of your personal data

  • Right to Opt Out: Although we do not sell personal info for money, you may request limits on how your data is shared

  • Right to Non-Discrimination: You will not be penalized for exercising your rights

To exercise your rights, email hello@zennovid.com with the subject line: California Privacy Request. We may verify your identity before completing your request.